Not having a plan to deploy mobile technologies to your community managers today is like not having a plan to use computers in 80s. Technology continues to evolve from just a few high skilled users working on expensive equipment is the office to everybody accessing all their data from everywhere. This push is being enabled by the relatively low cost of the devices, increased wireless speeds and a shift of focus for talented developers to developing mobile technologies.
A common initial rollout for mobile technologies in the HOA space is mobile compliance. The benefits of a well designed and implemented mobile compliance program are compelling both in terms of time savings for a community manager and improved service to home owners.
When implemented correctly, a community manager will be able to easily and quickly capture all of the information for a violation while on location. This eliminates having to take notes and pictures on site and then transcribe and upload them when returning back to the office. Perhaps more importantly, it allows the data to be captured when it is fresh in the manager’s mind and the system requires that all critical information is captured. This results in better quality information and eliminating the need to revisit the site to gather information that was missed initially.
Since the data is captured while the manager is still on site, it allows the compliance process to start immediately. Letters to homeowners can begin to be generated, pictures of the violation can be made available on the web and the time it takes from when a violation is recorded to when the homeowner knows about it is reduced significantly.
The end result is a homeowner receiving a notice about a violation that is higher quality, in less time, with less effort by the community manager.
Mobile compliance is just one of the more common examples of how mobile computing is changing the HOA industry. It represents the tip an iceberg that includes but isn’t limited to: real time reporting, point-of-sale, credit card processing, document management, document scanning and interactive training.
About the Author
Eric Parsons serves as AAM, LLC’s Chief Information Officer, responsible for directing and managing the company’s computer operations and related functions. Through his career Eric has held a variety of leadership and management positions, including positions at major independent franchisor, a top ranked IT outsourcing firm and an e-discovery consulting organization.
Parsons is a certified Project Management Professional by the Project Management Institute and holds a bachelor’s degree in business administration from the University of Southern California.