AAM Albuquerque Office Leadership

Jody Roman

Regional Director

Jody has dedicated nearly 40 years of her career specializing in customer service, making her exceptionally qualified to serve in the Community Management industry. Over the last 18 years in the industry, she has managed all types of Community Associations, including single family, condominiums and high-rises. She joined AAM in June 2015 and was quickly promoted to the position of Regional Director of New Mexico Operations in April 2016.

Jody holds her CMCA (Certified Manager of Community Associations) and AMS (Association Management Specialist) designations from CAI.

JRoman@AssociatedAsset.com

Laura Hayes

Area Manager

Laura Hayes brings over a decade of community management experience to her role at AAM, where she has served since 2018. With a background in both portfolio and onsite management, Laura is known for her strong operational leadership and ability to foster engaged, thriving communities. Her expertise spans single-family homes, condominiums, and master-planned developments, including properties with over 1,800 homes and robust amenity programs.

Prior to joining AAM, Laura worked as a Legal Assistant at Hunt and Davis, where she supported litigation processes and coordinated complex case management across state and federal courts. This legal background sharpened her attention to detail and strengthened her communication skills—qualities she brings into her current leadership and client relations work.

Laura holds her CMCA through CAI and M-100 certifications and has successfully managed operations for multiple communities ranging from 100 to 500 homes. Her responsibilities have included budgeting, vendor management, capital improvement coordination, staff supervision, and resident communications. Whether serving as the primary point of contact onsite or juggling a diverse portfolio, she is recognized for building trust through thoughtful, responsive service.

LHayes@AssociatedAsset.com

Our Mission

Our mission is clear: We aim to provide every client with total peace of mind. We educate our staff and clients, create an innovative work environment, and uphold our reputation for honesty and integrity. By doing so, we continue to grow and expand our market share.

Our Vision

We strive to be a trusted partner. We create value-driven experiences for every client. We do this under the philosophy of Living Better Together®.



Client Experiences

quote The professionalism of AAM staff, from our Property Manager to the back-office support, is excellent. Overall, our experience with AAM has been very positive compared to other Association Management companies.

— Mark P.

quote AAM has been providing extremely prompt, timely, effective, and thorough service in managing our HOA. They are quick to answer questions and provide details for our community, and we greatly value AAM's experience.

— Donald P.

quote AAM has provided excellent management service for our community for years with no drop-off in quality when new Community Managers are appointed. They also have provided training for board members at no extra charge.

— Emma R.

quote AAM has been our Management company for almost 10 years. Very professional and always service minded. We love our community manager. Always on top of all of our concerns. Thank you for doing an awesome job!

— Jim P.

quote Our HOA Board switched from another management company to AAM late last year. What a difference. So far everyone has been responsive and dedicated and they provide us with great guidance. A professional organization to be sure.

— Robert R.

quote AAM, LLC has been great to work with since we have built and moved into our new home and neighborhood. Any questions or concerns I have had are always addressed in a timely matter. Since being elected president of our HOA anything I have seen and brought to the Managers attention she has looked into and gotten me an answer fast.

— Aaron B.

quote My experience with AAM has been a positive one with quick responses to my concerns and a friendly, professional staff. Keep up the good work!

— Susan M.

quote As an HOA Board Member, I have partnered with AAM for years...they are nothing but professional, thorough and compassionate. Its been a great experience and I highly recommend this management company.

— Holly M.

quote We switched to AAM last August and the difference is like night and day. As the current president of our HOA I can relax knowing that our discussion items will be handled without having to constantly remind or do it ourselves. Yes AAM was a little more money but the professionalism, follow up, and peace of mind is worth every penny.

— Troy L.

quote The entire onsite staff of AAM is wonderful. What a team - they always have smiling faces and are so willing to help in any situation. They do anything and everything they can to ensure things run smoothly. I've never had any question or concern they haven't been able to resolve. My hat's off to you!

— Peggy K.