Articles
What do HOA Management Companies do?
An HOA Management company is hired by the Board of Directors of an HOA to manage the association’s budget, collections of dues, enforcement of rules, process maintenance requests, maintain common areas, manage vendors, advise the Board, oversee projects, organize meetings, and communicate with homeowners. They streamline operations, ensure compliance, and support the Board and residents in running a well-functioning, thriving community.
Benefits of Working with an HOA Management Co.
- Budgeting and financial reporting
- Collecting dues and enforcing late fees
- Enforcing HOA governing documents
- Handling homeowner maintenance requests
- Maintaining pools, parks, and shared spaces
- Coordinating services like landscaping and trash removal
- Managing vendor contracts and relationships
- Overseeing major improvement projects
- Organizing meetings and board administration
- Communicating with homeowners
A professional HOA management co. keeps your community running smoothly. They manage the budget, handle bookkeeping, and collect dues on time. When homeowners submit maintenance requests, they respond promptly and ensure pools, parks, and other shared spaces stay clean and functional.
They coordinate vendors, enforce community rules, and guide the board on legal, insurance, and financial matters. They also schedule board meetings, prepare agendas, and deliver clear, consistent communication to residents. With expert leadership and proactive service, the management team helps your HOA stay organized, responsive, and focused on long-term community success.
HOA Board vs. Management Company: Who Does What?
| Category | HOA Board of Directors | HOA Management Company |
|---|---|---|
| Decision Making | Holds ultimate decision-making power on all policies, fines, fees, budgets, contracts, and approvals. Responsible for all executive-level governance and community leadership. | Acts in an advisory and administrative support role. Executes board decisions but does not have independent authority to create or change policy. Cannot waive fines, alter rules, or approve spending outside board guidelines. |
| Budget Oversight | Approves annual budget, sets assessment amounts, and hires auditors. Signs checks and imposes spending limits. Ensures reserve funding. Upholds fiduciary responsibilities | Assists with bookkeeping, financial reporting, and invoice processing. Assists in the preparation of the annual budget for board action. May sign checks within a board-authorized limit. Coordinates with CPAs after the Board has selected |
| Maintenance | Approves maintenance work, selects vendors, and ensures upkeep of shared property like pools, parks, roofs, and signage. Oversees Architectural Review decisions. | Coordinates with vendors for inspections and repairs. Verifies insurance and licenses. Manages vendor communication, but does not perform or approve work |
| Rules & Violations | Enforces CC&Rs and all association rules. Review reports of violations and issues, as well as formal rulings. Cannot excuse themselves from rule compliance. | Sends violation notices and follow-up communication. You cannot enforce or excuse violations; you must act based on board direction. |
| Fines & Fees | Sets policies for fines and late payments. Reviews and approves any fee waivers. Maintains control over financial discipline | Processes fines, tracks payments, and sends late notices. Cannot waive or adjust fines without board instruction. |
| Architectural Requests | Approves or denies architectural change requests based on governing documents. May delegate review to an ARC committee. | Communicates decisions and helps coordinate documentation. Does not evaluate or approve ARC requests. |
| Resident Communication | Answers homeowner questions regarding decisions, rules, and board actions. Hosts and leads board meetings. Must remain transparent and impartial. | Distributes newsletters, notices, and emails. Manages digital communication tools and customer service inquiries. Acts as liaison between residents and board. |
| Legal Compliance | Ensures the HOA operates within its governing documents and state laws. Makes legally binding decisions. Upholds fiduciary duties of loyalty and care. | Advises the board on legal best practices and risk mitigation. May assist in gathering documents for legal counsel |
| Volunteer Status | Board members are elected volunteers. Receive no compensation. Must follow the same rules as residents and pay assessments. | Paid service providers hired by the HOA to provide expertise and daily operational support. |
| Accountability | Protects property values and ensures community governance aligns with its charter and vision. Accountable to homeowners. | Helps the board run the community like a business, ensuring efficiency, compliance, and administrative continuity. Accountable to the board. |
How do I find an HOA Management Company?
Start by identifying your community’s needs—full-service management, financial oversight, or stronger governance support. Look for:
- Local expertise and strong references
- Transparent communication and reporting
- Reliable technology tools for residents and boards
- Customized service options
Meet with potential partners, review proposals, and look for alignment with your community’s values. The right HOA management company enhances operations and elevates homeowner satisfaction.
Not sure if your current provider is the right fit? Explore the top 10 signs it may be time to switch management to make sure your community is getting the service it deserves.
What to Look for in a Great HOA Partner
| Category | What to Look For |
|---|---|
| Experience & Track Record | Success with communities of similar size and needs |
| Communication | Responsive, clear, and accessible |
| Financial Expertise | Accurate reports and strong fiscal discipline |
| Technology | Modern tools for boards and homeowners |
| Manager Support | Experienced, proactive community managers |
| Maintenance Oversight | Reliable vendor coordination and follow-through |
| Transparency | Open processes with real-time access and clear expectations |
| Board Alignment | Adapts to your goals and governance needs |
| Resident Experience | Enhances quality of life and access to services |
Why AAM is a Trusted Leader in HOA Management
AAM provides expert guidance and tailored solutions to help communities thrive. With decades of experience, AAM supports board members through:
- Legal and financial compliance
- Vendor and maintenance management
- Resident communication and service
- Operational efficiency and board empowerment
We empower Boards to focus on strategic decisions while we handle the complexities of day-to-day management. If you’re looking for a management company that delivers expertise, consistency, and a commitment to your community’s success, AAM is the partner you can rely on.