About AAM

Chief Executive Officer

Joel Kramer joined AAM as Partner and Co-CEO in 2005 and brings with him extensive experience in providing both traditional accounting and tax consulting services while specializing in business valuations and litigation consulting. Also a practicing CPA, Joel continues to serve as a Managing Director of CBIZ MHM, LLC. With almost 30 years in the profession, Joel has worked with an array of businesses, including retail, wholesale distribution, real estate, manufacturing, legal and medical. Joel uses his significant strategic planning skills to help guide AAM into the future.

President

As the president of AAM, Amanda Shaw is responsible for guiding the company’s daily operations as well as long-term strategic planning and financial matters. Starting with AAM as the General Manager in 2002, she was named President in January 2004. Amanda’s strong financial background and extensive experience give her the leading edge in terms of fostering relationships with Boards of Directors and formulating new business strategies. Amanda graduated Magna Cum Laude with a Bachelor of Accountancy degree from the University of Mississippi in 1989 and is a CPA, licensed in the State of Mississippi. Amanda is also a member of the American Institute of Certified Public Accountants, the Mississippi Society of Public Accountants, and the Urban Land Institute. She has her CAAM certification from the Arizona Association of Community Managers and is also a Board member of the organization.

Chief Operating Officer

Elaine Anghel, an accomplished leader with over 30 years in the Community Management industry, became AAM’s Chief Operating Officer (COO) in September 2024. Known for her strategic vision and operational excellence, Elaine has a proven track record of optimizing operations to drive sustainable growth. Previously, as Senior Vice President of On-Site Community Management, she spearheaded initiatives that enhanced efficiency, client satisfaction, and team development. As COO, Elaine oversees AAM’s strategic direction, leads the implementation of industry-leading training programs, manages regional office portfolio assignments, and ensures alignment with evolving regulations. Her expertise is complemented by industry-leading certifications, including CAAM, CMCA, AMS, and PCAM, reflecting her dedication to excellence and professional growth in community management.

SVP of Admin Services

Ercell brings nearly 30 years of community management experience to his position on AAM’s Executive Team. Since joining the company in September 2000, he has served in a number of high-profile positions, including Community Manager, Vice President of Special Projects and most recently, Chief Operation Officer. Formerly the Community Manager at Anthem, Arizona, Ercell has extensive experience in the management of large-scale master planned communities and age-restricted communities. Prior to joining AAM, Ercell was the General Manager for Robson Communities’ Sun Lakes Phases II and III. Ercell is responsible for overseeing the company’s general strategic plan, as well as implementing training programs, property manager assignments and new legislation. He holds the CAAM designation by AACM.

Chief Financial Officer

Michelle Dennis, AAM’s Chief Financial Officer, has been a part of AAM for over 14 years. She started as a Staff Accountant in 2005, while simultaneously studying for and receiving her Master of Accounting and Financial Management from Keller Graduate School of Management. She was promoted to Senior Staff Accountant in 2007, Department Manager in 2008 and became AAM’s Director of Corporate Accounting in 2011, a position she held until being named CFO in January, 2016.

Chief Information Officer

Alex is responsible for developing and executing the company’s Information Technology strategy and leading technology operations in the areas of data management, software development, security, system administration, managed services, and project management. A talented technology professional with strong experience in meeting the needs of end users ranging from CEOs to interns, Alex has served in a variety of leadership positions throughout his career. One highlight includes architecting and launching the first web-based dashboard and reporting portal for Cold Stone Creamery and its 1200+ stores worldwide. Prior to joining AAM in 2010, Alex also developed tools for GoDaddy and its 10 million customers in the areas of reporting, fraud, Customer Relationship Management, Business Intelligence, and database disaster recovery. Alex graduated Magna Cum Laude with a Bachelor of Science degrees in Operations and Information Management and International Business from Georgetown University and an MBA with an Emphasis in Information Management from Arizona State University.

SR VP of Human Resources

Lydia leads the HR team and is tasked with overseeing all aspects of Human Resources, including coaching, training, benefits, payroll and performance reviews. She first joined AAM as a Payroll and Benefits Manager in 2012, a position she held for two and a half years. She briefly left AAM after taking a position with GoDaddy™, a large technology company, but returned in March 2016 as our Director of Human Resources and was quickly promoted to Vice President of Human resources in August 2016, and recently promoted to SR VP of Human Resources. Lydia holds a PHR (Professional in Human Resources) designation and a Bachelor’s Degree in Business Administration from Southwestern Christian University, where she graduated Magna Cum Laude. She is a tireless advocate for employees and strives to ensure AAM is a great place to work and offers competitive benefits so we can continue to attract the best and brightest employees.

VP of Financial Management

Matt joined AAM in 2006 as a Staff Accountant. Over the years, Matt has taken on increased responsibilities and today holds the position of Vice President of Financial Management. Currently, Matt oversees a staff of over 40, including Directors, Controllers, Accounting Department Managers, Staff Accountants, A/P, A/R & Billing Coordinators. Matt is responsible for AAM’s successful management of all financial and accounting related activities for all of our Association clients. His responsibilities include participating as a member of the AAM Executive Team, meeting with clients to assist in developing strategic financial plans for their communities, managing banking relationships, coordination of SOC audit including assisting in the implementation of internal controls, and ensuring AAM accounting processes follow industry best practices and proper accounting requirements. Matt brings more than 16 years of association accounting experience to his position. He holds a Bachelor of Arts degree in Accounting from The University of Utah. His knowledge and expertise assure the highest standard in evaluating accounting procedures and provides a level of expertise unmatched in the industry.

Vice President of HOA Accounting

Liz Jorgensen joined AAM as the Vice President of HOA Accounting in April 2024. In her role, she oversees the successful execution of monthly financial production, annual audits, and tax filings for all AAM’s Association clients. Leading an exceptional team of 40 professionals, including staff accountants, controllers, and the VP of Financial Management, Liz fosters a collaborative and results-driven environment. With over 20 years of experience in the industry, Liz has a proven track record of enhancing organizational performance across finance, accounting, human resources, and technology teams. Her expertise encompasses treasury management, compliance, reporting, team development, process optimization, and strategic analysis, all aimed at creating a forward-thinking and innovative workplace. Liz earned her Accounting degree from the University of Utah and holds a Master of Public Administration with a focus on Budget and Finance from Pennsylvania State University.