Joining AAM in May 2018, Greg Franks serves as the VP of the Southeastern United States Division. With over a decade of industry experience, Greg collectively brings to AAM his extensive knowledge and experience of overseeing and managing homeowner and developer-controlled communities. Before joining AAM, Greg’s diverse background included operational management, asset management totaling over one billion dollars, as well as quality assurance expertise regarding construction concerns in developed communities. Operating out of Denver, North Carolina, Greg is responsible for promoting AAM’s management and developer services to new clients in the Southeastern United States, as well as oversee the daily operations in our Southeast Division.
Elaine, an industry veteran with over 25 years of Community Management experience, is AAM's Senior Vice President of Onsite Management. Elaine's role includes the supervision of the onsite teams for several developer and lifestyle communities throughout Arizona. Elaine's experience includes having served as both Portfolio and On-Site Community Manager, General Manager and Vice President of Management Services, as well as volunteering many years with local and national professional community management organizations such as AACM and CAI. She has been nationally recognized for her long-term support of legislation that benefits HOAs and has served as Chair and currently as Member of AACM's Professional Standards Committee for over 10 years. She currently holds CAAM®, CMCA®, AMS® and the prestigious PCAM® designations.
With a Bachelor of Science Degree in Business Management, Brad has over 24 years of experience in the community management and customer service industries. Beginning his career with AAM in 2006 as an Onsite Community Manager for a large master-planned community, Brad has extensive experience with highly amenitized onsite communities with expertise in assisting with committees, chartered clubs, and special interest groups. Brad was promoted in 2016 to Vice President of Onsite Community Management and holds professional designations including CAAM® (Certified Arizona Association Manager) through AACM as well as AMS® (Association Management Specialist) and a PCAM® (Professional Community Association Manager) through CAI.
Specializing in Budgets, Vendor Management and Governing Documents, Carla has over 20 years of professional Community Management experience. Starting her tenure with AAM in 2005, she has held a myriad of positions such as Community Manager, Area Manager, Regional Manager and in 2010 was promoted to VP of East Valley Operations. She also holds a CAAM® (Certified Arizona Association Manager) designation from the AACM and was nominated for their GEM Award.
Pam has almost 30 years of professional community management experience. Prior to starting at AAM in 2005, she worked in real estate and property management. She holds her CAAM® (Certified Arizona Association Manager) designation from the Arizona Association of Community Managers, as well as a Sustainable Landscape Management (SLM) certification from the Arizona Landscape Contractors’ Association. Pam has been a finalist for AACM’s Humanitarian GEM Award and earned AACM’s 2017 Instructor of the Year.
Janice Martinez was appointed as AAM’s Vice President of Central Valley Operations in 2011. Originally trained as an educator, Janice joined AAM in 2004 as a member of an onsite community team. Shortly thereafter, Janice was promoted to Community Manager and then as an Area Manager for AAM’s Central Valley Office. Janice holds a Bachelor of Arts Degree in Elementary Education and Teaching from University of Arizona and a CAAM® (Certified Arizona Association Manager) designation from AACM.
Starting her career in community management in 2003 as a member of the AAM support staff, Jody Cote was quickly promoted to Community Manager, a position she held for 11 years. During her tenure, she has also been an Area Manager and the Onsite Community Manager of Anthem Country Club, where she oversaw a community of 10,000+ residents and a full time staff. Jody is a Certified Arizona Association Manager (CAAM®) through the Arizona Association of Community Managers (AACM) and a Certified Manager of Community Certifications (CMCA®) and Association Management Specialist (AMS®) through the Community Associations Institute. In 2011, she was an AACM GEM (Guided Excellence in Management) Award Nominee.
Vicki is a 20-year real estate industry veteran. She joined AAM in 1998 and has served as the company's Training Manager, an Area Manager and most recently, as Vice President of Customer Service. Vicki is responsible for the execution of all Customer Service operations including hiring, training and guiding team members to ensure customers are left satisfied with the support given. In addition, Vicki has been an active member in both AACM and CAI. Vicki has a business degree from Northern Arizona University and holds several professional designations, including CAAM® through AACM, as well as AMS® (Association Management Specialist) and PCAM® (Professional Community Association Manager) from CAI.
Jody has dedicated over 32 years of her career specializing in customer service, making her exceptionally qualified to serve in the Community Management industry. Over the last 11 years in the industry she has managed all types of Community Associations, including single family, condominiums and high-rises. She joined AAM in June 2015 and quickly promoted to Regional Director of New Mexico Operations in April 2016. Jody holds her CMCA® (Certified Manager of Community Associations) and AMS® (Association Management Specialist) designations from CAI.
Invested in offering high-level customer service, Annette brings with her over 19 years of Professional Community Management experience. Annette has held a myriad of positions before starting at AAM, including, Accounts Payable/Receivable, Office Manager, Community Manager and Portfolio Manager. In 2016, Annette joined AAM as the Regional Director of California Operations.
Shelley began her career with AAM in 2004; with her focus as a Community Manager for large on-site active adult communities in Arizona. In 2013, Shelley Reith was hand selected to start-up and head the AAM Michigan Division, bringing her impressive management experience of large on-site, active adult communities and more than 30 years of customer service experience; to the Greater Detroit metropolitan area. She holds her CAAM® designation with the Arizona Association of Community Managers and she was honored to be recognized as AACM’s Manager of the Year in 2013. Shelley was promoted to Vice President with AAM in 2016. She currently sits on the Michigan Legislative Action Committee to better serve the integrity and legislative success of homeowner associations throughout the state of Michigan. In addition to the Midwest market, Shelley is excited and honored to serves as a management specialist to the Homeowners Association Team at Sun City Hilton Head community in South Carolina.
Samantha joined the AAM team in early 2017 as an Area Manager and was promoted to Regional Director in March 2018 and recently promoted to Regional Vice President of Texas Operations. With over two decades of community association management expertise she previously held the positions of Owner, President, Vice President, Division Manager of New Development, Senior Manager and Director of Training. Samantha has also served as a volunteer on the Education Committee, Programs Committee and Outreach Committee for CAI (Community Associations Institute). Samantha is responsible for the overall Texas Operations and team.