Vicki is a 20-year real estate industry veteran. She joined AAM in 1998 and has served as the company's Training Manager, an Area Manager and most recently, as Vice President of Customer Service. Vicki is responsible for the execution of all Customer Service operations including hiring, training and guiding team members to ensure customers are left satisfied with the support given. In addition, Vicki has been an active member in both AACM and CAI. Vicki has a business degree from Northern Arizona University and holds several professional designations, including CAAM® through AACM, as well as AMS® (Association Management Specialist) and PCAM® (Professional Community Association Manager) from CAI.
Elaine, an industry veteran with over 25 years of Community Management experience, is AAM's Senior Vice President of Onsite Management. Elaine's role includes the supervision of the onsite teams for several developer and lifestyle communities throughout Arizona. Elaine's experience includes having served as both Portfolio and On-Site Community Manager, General Manager and Vice President of Management Services, as well as volunteering many years with local and national professional community management organizations such as AACM and CAI. She has been nationally recognized for her long-term support of legislation that benefits HOAs and has served as Chair and currently as Member of AACM's Professional Standards Committee for over 10 years. She currently holds CAAM®, CMCA®, AMS® and the prestigious PCAM® designations.
With a Bachelor of Science Degree in Business Management, Brad has over 24 years of experience in the community management and customer service industries. Beginning his career with AAM in 2006 as an Onsite Community Manager for a large master-planned community, Brad has extensive experience with highly amenitized onsite communities with expertise in assisting with committees, chartered clubs, and special interest groups. Brad was promoted in 2016 to Vice President of Onsite Community Management and holds professional designations including CAAM® (Certified Arizona Association Manager) through AACM as well as AMS® (Association Management Specialist) and a PCAM® (Professional Community Association Manager) through CAI.
Jeff brings with him over 15 years of Professional Community Management experience. He joined AAM as a Portfolio Manager in 2005, after retiring from a 20-year career with the United States Air Force, as well as a successful career as an independent business owner. In 2007, he became the On-Site Community Manager for Trilogy at Vistancia, a position he held for the next 8 years. Jeff was again promoted in 2015 and moved to San Antonio to become the Vice President of AAM’s Texas Operations.
Upon moving back to Arizona in 2018, Jeff joined our On-Site Management Leadership Team as the Regional Vice President of On-Site Communities. Additionally, Jeff holds a Bachelor of Science Degree in Management and Business, maintains his CAAM designation and is a member of CAI.
Ginny has over 15 years of experience in community management and customer service industries. Previously an On-Site Community Manager for a large master-planned community, Ginny has expertise in managing communities with extensive amenities and lifestyle programming.
Ginny is not only passionate about supporting our on-site management teams but also educating our Board of Directors and community members. Additionally, Ginny holds her CMCA designation from CAI and CAAM designation from AACM.
Specializing in Budgets, Vendor Management and Governing Documents, Carla has over 20 years of professional Community Management experience. Starting her tenure with AAM in 2005, she has held a myriad of positions such as Community Manager, Area Manager, Regional Manager and in 2010 was promoted to VP of East Valley Operations. She also holds a CAAM® (Certified Arizona Association Manager) designation from the AACM and was nominated for their GEM Award.
Janice Martinez was appointed as AAM’s Vice President of Central Valley Operations in 2011. Originally trained as an educator, Janice joined AAM in 2004 as a member of an onsite community team. Shortly thereafter, Janice was promoted to Community Manager and then as an Area Manager for AAM’s Central Valley Office. Janice holds a Bachelor of Arts Degree in Elementary Education and Teaching from University of Arizona and a CAAM® (Certified Arizona Association Manager) designation from AACM.
Starting her career in community management in 2003 as a member of the AAM support staff, Jody Cote was quickly promoted to Community Manager, a position she held for 11 years. During her tenure, she has also been an Area Manager and the Onsite Community Manager of Anthem Country Club, where she oversaw a community of 10,000+ residents and a full time staff. Jody is a Certified Arizona Association Manager (CAAM®) through the Arizona Association of Community Managers (AACM) and a Certified Manager of Community Certifications (CMCA®) and Association Management Specialist (AMS®) through the Community Associations Institute. In 2011, she was an AACM GEM (Guided Excellence in Management) Award Nominee.
Tom began his career with AAM in 2011. Bringing with him over 15 years of property management experience, he has expertise in managing a wide array of properties including malls, retail centers, commercial properties, warehouse, medical office buildings and high-rise condominiums. Given his vast community management knowledge, passion for the industry and ability to build lasting client partnerships, he was quickly promoted from Community Manager to Area Manager to Regional Director, and most recently to Vice President of Tempe Operations. Tom is a Certified Arizona Association Manager (CAAM) through the Arizona Association of Community Managers (AACM) and has also been nominated for their coveted GEM (Guided Excellence in Management) Award.
Joining our AAM Tucson team in 2015, Kat Boswell has held a variety of positions including Community Manager, Area Manager and most recently the Regional Director of our Tucson Operations. Bringing to AAM over 15 years of property management experience including government housing, student housing, apartment complexes and single-family homes, as well as over 20 years of customer service expertise, Kat is well-versed in the community management industry and provides valuable direction and guidance to her team. Additionally, Kat holds both her CAAM designation from AACM and CMCA designation from CAI.
Invested in offering high-level customer service, Annette brings with her over 19 years of Professional Community Management experience. Annette has held a myriad of positions before starting at AAM, including, Accounts Payable/Receivable, Office Manager, Community Manager and Portfolio Manager. In 2016, Annette joined AAM as the Regional Director of California Operations.
Jody has dedicated over 32 years of her career specializing in customer service, making her exceptionally qualified to serve in the Community Management industry. Over the last 11 years in the industry she has managed all types of Community Associations, including single family, condominiums and high-rises. She joined AAM in June 2015 and quickly promoted to Regional Director of New Mexico Operations in April 2016. Jody holds her CMCA® (Certified Manager of Community Associations) and AMS® (Association Management Specialist) designations from CAI.
Bringing with her 30 years of experience in commercial property management and more than 12 years in community management, Karen joined the AAM family in 2018 as an Area Manager. Prior to AAM, Karen held a variety of leadership roles that contributed to her extensive expertise in the field, including Senior Property Manager, Real Estate Management Consultant, and Vice President of Nashville Division for another HOA management company.
Promoted in early 2022, Karen serves as the Regional Director for AAM’s Texas Operations, where she is responsible for promoting AAM’s management services to new clients in San Antonio and the surrounding areas, as well as overseeing the daily operations of our portfolio of properties in the region.
Karen holds a Bachelor’s Degree in Business Administration from the University of Texas and, since 1993, she holds a Real Estate License in Texas and Tennessee.
Joining AAM in May 2018, Greg Franks serves as the VP of the Southeastern United States Division. With over a decade of industry experience, Greg collectively brings to AAM his extensive knowledge and experience of overseeing and managing homeowner and developer-controlled communities. Before joining AAM, Greg’s diverse background included operational management, asset management totaling over one billion dollars, as well as quality assurance expertise regarding construction concerns in developed communities. Operating out of Denver, North Carolina, Greg is responsible for promoting AAM’s management and developer services to new clients in the Southeastern United States, as well as oversee the daily operations in our Southeast Division.
Samantha J. Alvarez, Regional Vice President of Indiana Operations, joined the AAM team in early 2017 as an Area Manager, was promoted to Regional Director in March 2018, then promoted to Regional Vice President of Texas Operations in January 2020. In early 2022, Samantha was promoted to Regional Vice President of AAM’s Indiana Division and relocated to Indianapolis, Indiana where she will be based and responsible for the overall Indiana Operations and team.
With over 25 years of Community Association Management Expertise, she specializes in the management, development, and re-development of Community Associations and possesses over 30 years of Executive Senior Level Management and Leadership Experience.
Samantha has extensive experience assisting Developers with the complete set-up of newly constructed communities, including drafting of all Association related documents, policies, and procedures. She held the position of HOA Liaison for a large Developer in their Southern California Division where she served as Board President for over a dozen newly developed communities throughout Southern California’s Orange, Los Angeles and Ventura Counties. This experience has provided Samantha with a wealth of knowledge that assists her in understanding all aspects of the Community Association Industry having served as both a Board Member and Community Manager.
She served as a volunteer member on the Programs Committee for the 2004/2005 and 2008/2009 years and on the Education Committee for the 2008/2009 for the Community Associations Institute’s (CAI) Orange County, California Chapter. She also served on the CAI San Antonio Chapter’s Education Committee from 2019 to 2022 and is an instructor and educator for both Managers and Board Members within the chapter and industry.
Samantha has a great passion for the Community Association Industry, and understands the specific needs for all types of Communities. It is with all this great passion, experience, expertise, and leadership that has led to Samantha’s success within Community Association Management Industry.
Shelley began her career with AAM in 2004; with her focus as a Community Manager for large on-site active adult communities in Arizona. In 2013, Shelley Reith was hand selected to start-up and head the AAM Michigan Division, bringing her impressive management experience of large on-site, active adult communities and more than 30 years of customer service experience; to the Greater Detroit metropolitan area. She holds her CAAM® designation with the Arizona Association of Community Managers and she was honored to be recognized as AACM’s Manager of the Year in 2013. Shelley was promoted to Vice President with AAM in 2016. She currently sits on the Michigan Legislative Action Committee to better serve the integrity and legislative success of homeowner associations throughout the state of Michigan. In addition to the Midwest market, Shelley is excited and honored to serves as a management specialist to the Homeowners Association Team at Sun City Hilton Head community in South Carolina.
In addition to 30 years in Customer Service, Erick brings with him over 16 years of experience in the community management Industry. Prior to finding his passion for community management, Erick was involved in multiple and diverse industries, from entertainment and hospitality to construction and computing. Having worked in construction gives Erick an advantage when performing quality assurance inspections and identifying deficiencies in the communities he works with. Similarly, his vast knowledge of computer systems allows him to make good use of different software applications, assist others, and perform his Regional Director duties more efficiently. Erick’s well-disposed personality and willingness to always go the extra mile makes him a valuable asset to the AAM team.